1. Disconnect Facebook and Instagram

1. Sign in to MatchCam.
2. Open Account and then Social publishing.
3. Select Disconnect Meta.
4. Confirm the disconnection.

This removes MatchCam’s stored connection and stops future publishing. It does not delete posts already published to Facebook or Instagram; remove those through the relevant Meta account.

2. Remove MatchCam through Facebook

You can also remove MatchCam from the connected Facebook account through Facebook’s settings for business integrations/apps and websites. Menu names may change. Removing the connection prevents future access but does not automatically tell us to delete unrelated MatchCam account information.

3. Request account or personal-data deletion

Email privacy@matchcam.co.uk with:

• the email address used for MatchCam;
• your name and team or organisation;
• whether you want the entire account closed or particular information removed;
• details needed to identify the relevant fixture, recording, player graphic or social connection.

We may ask for reasonable identity or authority verification before acting, particularly where the request concerns a club account or children’s information.

4. What happens next

We will acknowledge the request, identify whether MatchCam or another organisation controls the information, revoke relevant access where necessary and delete or anonymise eligible information. We will confirm completion or explain any lawful reason information must be retained.

Privacy requests are normally answered within one month, subject to lawful extensions for complex requests.

5. Important limits

• MatchCam cannot delete a recording stored only in your browser or device.
• We cannot delete copies already downloaded or independently shared by another recipient.
• Deleting an external-video link does not delete footage held by that provider.
• Deleting a MatchCam connection does not remove Facebook or Instagram posts already published.
• Limited information may be retained where required for accounting, security, legal claims, safeguarding or another legal obligation.
• Deleted information may remain temporarily in restricted backups until normal rotation.

6. Contact

Privacy requests: privacy@matchcam.co.uk
General support: support@matchcam.co.uk

Scott Evenden trading as MatchCam, 72a London Road, St Leonards-on-Sea, TN37 6AS.

For further information, read the MatchCam Privacy Policy.